FAQs

1.You are a trading company or manufacturer, what products you produce?

We’re play structure accessories manufacturer in China since 2010, with 12000㎡ factory and 60 professional staffs. We have been producing playground combination ropes for 10 years,include polyproylene playground ropes, polyester playground ropes, nylon playground ropes, rope joiners, press machines, etc. Regular sizes: 16, 18, 20, 22mm,etc. Construction: 6 strands twist.

 

2.What payment term you accept?

We accept T/T, Western union, Payoneer, etc.

3. What’s the delivery time?

Commonly, the delivery time is 10-30 days, please contact our sales for details.

 

4.What is the minimum order quantity(MOQ)?

The MOQ is different based on different products, please contact our sales for details.

 

5.Can I get a sample to check the quality before the order?

Yes,you can. If the sample you request is not much, it’s free, you just need to call DHL or UPS to pick up samples from our locationm, or give us your consignee account number for freight collection or you can send courier fee to us by paypel, we pay the courier fee ( recommended, much cheaper ).

6.What should you do when you receive damaged of low quality goods from us?

Please take pictures for the bad products asap and let’s find out the reason, if it’s our fault, we would compensate for a loss immediately.

Actually you don’t need to worry about the quality, as we have professional production team and shipping agent.

 

7.What should I to tell the sales, so that I could get right price?

1. Outer material. PP or Polyester or Nylon or…?

2. diameter. 16mm?

3. color . black or red or…?

4. order quantity.

5. your other requests.

You can also send us your samples directly, then we will know all the specifications when we get them. If you don’t know the specifications and don’t have samples, we could also give you professional suggestion.